Mindset Quiz Date MM slash DD slash YYYY Name First Last Email Name 3 "keys to success"?* Cultural competence A clear policy and procedure Strategies for change All of the Above None of the Above The Four Step Counseling Model is not used in Mindset De-Escalation.* True False Under the Guiding Principles what does the antonym PASS stand for?* Promote Choice and Trust, Avoid Power Struggles, Seek Pro-action vs Re-action, Set up everyone for success Provide, Acceptance, Security, Structure Please, Advise, Strict, Structure In Mindset it is better to have a plan already in place to implement, than react to the crisis.* True False What is the purpose of Mindset?* Facilitate insight, raise awareness and hypnotize To make people aggressive To facilitate insight, raise awareness, enhance skills, and certify professionals in preventing and managing aggressive behavior To hypnotize others A crisis situation is never a learning opportunity.* True False What is not a guideline for effective communication?* Avoid quick fixes Timing does not matter Promote Choice and Trust Create an one-on-one Punitive measures are appropriate in dealing with aggressive behavior.* True False
